Facbook Fails to Deliver Answers
Facebook has failed to properly explain its decision to disable the accounts of dozens of Tunisian users.
Earlier this month Karama joined with international rights groups to demand Facebook account for the permanent suspension of a large number of users in Tunisia. Despite the issue garnering significant attention from international media, Facebook have still not properly accounted for their decision, and as such we join with our co-signatories in publishing our letter publicly.
For more information on this issue, check the Access Now blog post.
Disabled Facebook accounts of Tunisia-based users
On 29 May 2020, around 60 Facebook accounts belonging to users based in Tunisia were disabled without any prior notice from the platform. The users were informed that they “are not eligible” to use Facebook, and that the decision is final, without any further details or explanation, receiving the following message:
A trusted Facebook partner was able to recover some of the accounts so far and we are still waiting for more to be recovered. In less than 24 hours after the removal, 20 accounts reappeared, without any message or notification from Facebook. Some users reported to us that even if their personal accounts were recovered, the pages they used to administer were not.Some of the affected accounts belonged to activists, bloggers, influencers, and journalists but most of them are “normal” private accounts with no big following. Some accounts used pseudonyms but most were under real names. Some users have reported that their Instagram accounts were disabled as well. Most of them are Tunisia-based accounts.
While Mark Zuckerberg has insisted that Facebook’s top priority is free expression, removing accounts with no explanation is hardly in line with that purported commitment. In fact, it reinforces the widely-shared perception that Facebook is only committed to honoring the rights of users in the United States and Europe. Furthermore, myriad experts, including the UN Special Rapporteur on Freedom of Expression, have made it clear that Facebook must provide due process when removing content and accounts, including an explanation of why the content was removed or accounts were disabled.
In 2018, after a global advocacy campaign, Facebook made a public commitment to provide notice to every user, as well as to provide users with the ability to appeal content moderation decisions in most instances. Specifically, the company stated that they would notify users that “the content in question has violated our Community Standards” and said: “We also identify for users the specific piece of content that violates our standards.” By failing to do so now, Facebook is not living up to its own commitments.
We, the undersigned organizations, ask that Facebook makes a commitment to transparency and clearness especially in regions like MENA where it has consistently made the choice to under resource. Specifically, we demand that Facebook respect its existing commitments to:
Provide adequate notice to users as to what rule they violated
Provide remedy to users to appeal decisions
Furthermore, we request that Facebook communicate the following by 12 June 2020:1. Clarify the reason for disabling these accounts.2. Specify the exact number of Facebook accounts affected by this action.
Provide an explanation as to when the remainder of accounts will be restored or, barring restoration, provide an adequate explanation as to what rules were violated.4. When will Facebook communicate publicly about what happened and send an explanation to the affected users?5. What are the risks that this could happen again?6. Is there a process that would help avoid this incident from happening again and that we can help the users implement?
We urge Facebook to consider taking the aforementioned steps to reinforce its commitment towards transparency and to strengthen its user community in the MENA region.
Sincerely,
Access Now
ARTICLE 19
Dangerous Speech Project
Digital Citizenship Organization
Electronic Frontier Foundation
I Watch Organization
Karama
Ranking Digital Rights
OpenMedia
SMEX
Witness
Wikimedia/Yale Law School Initiative on Intermediaries and Information
Taraaz
Filterwatch